Shipping policy

At Prime Reps, we aim to make your shopping experience smooth and hassle-free. Below are the details regarding our shipping options, processing times, and policies.

Shipping Options

We offer three shipping methods to suit your needs:

  1. Regular Shipping (FREE):

    • Delivery Time: 17-30 days (via sea freight).

  2. Fast Shipping:

    • Delivery Time: 10-17 days (via air shipping).
    • Cost: $20.

  3. PRIME Express Shipping:

    • Delivery Time: 5-10 days (via air shipping).
    • Cost: $35.

Order Processing

Every order undergoes a thorough quality inspection before shipping.

  • Processing Time: 1-2 business days (up to 7 business days during high-demand periods or other circumstances).
  • Possible Delays:
    • High order volumes during sales or holidays.
    • Items transferred between warehouses.
    • Unforeseen logistical issues.

If your item is out of stock, we will notify you immediately with options to wait for a restock, exchange for another product, or request a refund.

Order Changes or Cancellations

If you’ve made a mistake in your order, contact us immediately at [email protected].

  • Cancellation:
    • Orders can be canceled if they have not yet been shipped.
  • Changes:
    • If you need to modify your order (e.g., size, color), notify us as soon as possible.
    • Once an order is shipped, we are unable to make changes or cancel it.

Delivery Timeframes

Shipping MethodDelivery TimeCost
Regular Shipping17-30 daysFREE
Fast Shipping10-17 days$20
PRIME Express Shipping5-10 days$35

Important Notes:

  • Shipping timeframes start after your order is processed and shipped.
  • Delays due to high package volumes, severe weather, or logistical issues may occasionally occur.
  • For time-sensitive orders, we recommend placing them well in advance.

For further details, refer to our Terms and Conditions.

Delivery Guarantee

If 60 days have passed without updates on your tracking information, contact us at [email protected] with your order number. We will:

  • Send a replacement for your original order plus a free item, or
  • Issue a full refund.

Customer Responsibilities

  1. Accurate Address:

    • Ensure your shipping address is correct at checkout.
    • We are not responsible for undelivered packages due to incorrect or incomplete addresses.

  2. Order Changes:

    • If you wish to modify or cancel your order, contact us immediately. Once the order is shipped, changes and cancellations are no longer possible.

International Shopping

  1. We ship to all countries!

    • Product prices are displayed in USD currency.
    • Your bank will automatically convert USD to your local currency at checkout without charging additional fees.
    • To estimate the cost in your local currency, use a quick Google search, e.g., “140 USD to CAD” or “63 USD to EUR.”

Contact Us

  1. For any inquiries or assistance, please reach out to us:

    We appreciate your trust and are here to assist you. Thank you for shopping with Prime Reps!